Terms & Conditions
Order Turn Around Time
All orders are processed on the SAME business day if they are received BEFORE 2pm (EST). If an order is received AFTER 2pm (EST), it will be processed on the NEXT business day (we are closed Saturday and Sunday). Most items usually ship within 24-48 hours from our warehouse or the manufacturers' warehouse.
Backorder Items/Items Not In Stock
We try to keep all items in stock, however, on occasion an item may be temporarily out of stock. If you have ordered an item that is out of stock or on backorder, you will be contacted immediately be email and notified of the estimated ship date.
Testkitsathome.com is an internet based company. The fastest way to order in most cases is online.
Net 30 orders
We only grant net 30 terms to publicly traded corporations, educational institutions, governmental agencies, and non-profit organizations. You can print then fax the order form along with an organizational purchase order & some proof of identification.
You can call 419-852-2464 to place an order by phone.
You can print the mail the order form along with shipping information and check to: Test Kits At Home, LLC. 200 Briarwood Drive Coldwater, OH 45828.
In most cases, as long as the item has not shipped, it can be cancelled. If the item has shipped, you should contact us and we will have to further check on the item and with the manufacturer. For any item that has shipped you will be charged any shipping cost incurred. In some cases the manufacturer will charge the customer a restocking fee or will not take the item back at all...please contact us for more details.
Is Test Kits At Home a secure site?
Test Kits At Home is hosted by Network Solutions® and is verified secure by Auctiva.
UPS Shipping rates are calculated based on actual and dimensional weights. To find your rate, add the item to your cart and then enter your zipcode in the checkout process.
We do not ship items internationally.
All returned merchandise will require authorization and freight to/from the manufacturer is the customer's responsibility. The item must be unused, in the same packaging and must be in a new resellable condition. Credit will not be issued until merchandise has been returned and Test Kits At Home has received credit. Restocking fees vary by manufacturer. Contact us for additional information on restocking fees.
Content of the site
We do not promise that our site be error-free, uninterrupted, nor that it will provide specific results from use of the site or any content or link on it.
Credit card security
Wetake your privacy seriously when it comes to your credit card number, name, address and order information. We do not share this with anyone else.
Always use manufacturers product literature as the final source of information.
We ask that you always read all instructions and information that ships with any product you buy from us. In an event that a discrepancy exists between our website information and the actual manufacturer's product literature, please use the manufacturer's product literature as the final and ultimate source of information.
Testing positive for a medical condition, health problem, etc.
Although our health tests are very accurate, they are not 100% and are usually just a screen for a certain medical condition or symptom. If you do test positive for a medical condition, drug test, disease, etc, then always contact your physician immediately for further testing.
Manufacture product liability
All product warranties and product liability are the sole responsibility of the product manufacturer. If you choose to purchase a product from us, then you must agree to hold our company totally harmless if, in the unlikely event, a product we sell causes you any physical, emotional, or psychological harm.
Website prices are for internet orders only. Prices, inventory and availability are subject to change without notice. If your order is unavailable, your card will not be charged and someone will contact you regarding the order. All prices are listed in US dollars.
Back orders and processing times
To ensure fast shipment, we try to keep our inventory in stock. However, there are occasions where the inventory is out of stock. In these cases, we will not charge your card and will contact you regarding the backorder date. If you wish to cancel your orderyou may do so or we can keep it on order for you until it comes into stock again.
We try to ship all products as fast as possible. We have the right to ship with USPS, UPS, FedEx, or any other shipping company. Shipping rates are calculated based on actual and dimensional weights. To find your rate, add the item to your cart and then enter your zipcode in the checkout process. Our sales office is open Monday - Friday 7AM - 7PM EST. Please note shipping and handling charges are non refundable, and will not be refunded for any reason. If the address information is entered incorrectly at the time of placing an order and is corrected by UPS or USPS, there will be an additional charge made to the card holders account for this correction. This charge will only occur if this was an error on the person placing the order online and not in our error. This charge will be credited after the order has left our premises and we have been billed by UPS or USPS. Please be sure that all address information is entered correctly, to insure the correct delivery of your order and no additional fees.
If you are needing expedited shipping, please email or call us to place the order so we can expedite the shipping. Our cut off time for expedited services is 2pm EST Monday - Friday.
The above paragraphs are the rules or "Terms" that govern use of our web site. By using the site, you agree to be bound by these Terms and all applicable laws and regulations governing the site. We reserve the right to change these Terms at any time, effective immediately upon posting on the site. If you do not agree to be bound by these Terms, please do not use the site and please do not purchase any products from this website and/or our company.